You will function as a hands-on, strategic partner to the business while designing and implementing a scalable HR strategy. You will work in the front-of-the-house role, on our Pet Relations team at our Union Street location in San Francisco. You will work closely with clients (pet parents, pets) and the Dr. Treat team.
About Dr. Treat
Dr. Treat is a pet health & wellness startup, and as the name suggests, a happy place to work. Using technology and data, we are building the best-in-class veterinary clinics by rethinking processes, workflows, and services that will improve the lives of pets, pet parents, and care providers.
We are a thoroughbred hybrid team coming together with the single belief that we can make a lasting difference in pet care. We are redefining how we work in a veterinary clinic and creating a healthy environment that nurtures, encourages, and uplifts the team — That’s Dr. Treat. Come, join us!
What Will You Do?
You will work in the front-of-the-house role, on our Pet Relations team at our Union Street location in San Francisco. You will work closely with clients (pet parents, pets) and the Dr. Treat team.
Our office is fast-paced, so we are looking for a hard-working, dedicated, caring person who can multitask.
- Deliver the highest standard of personalized service to all our furry members and the pet parents by always treating visitors in a friendly, welcoming, and compassionate manner
- Ensure that the waiting lounge environment remains clean, organized, and welcoming
- Work with pet parents and our team to help with scheduling appointments, billing, and answering calls to help our members get care and support
- Provide any consent forms and paperwork to patients and then check them over to ensure that required fields are completed appropriately
- Answer any membership or service-related questions and connect them with a team member as required
- Order supplies and assist the team where needed
The Right Fit
- You share the same affinity for pets and their parents, just like us.
- You have a minimum of 2 years of experience working at a multi-doctor or multi-vet veterinary clinic or in the hospitality field such as a wellness center, restaurant or retail space.
- You are results-oriented with excellent written, verbal, and interpersonal communication skills.
- You enjoy cultivating relationships with pets, pet parents, and your colleagues as part of the Dr. Treat family.
- You are courteous, friendly, and kind to others and work hard to make the world a happier, healthier place for our most endearing partners, our pets!
- You are enthusiastic and show initiative in getting things done.
What we’re offering:
- Generous salary and excellent benefits package, including 100% premium paid by the company for health, dental, and vision insurance
- 401K company matching
- Fully stocked kitchen with complimentary snacks and beverages
- Free membership to Dr. Treat
- Employee discount for services and retail
- Paid PTO
- Bereavement leave of up to 5 days per event
- Paid parental leave
- Paid holidays
