Dr. Treat Privacy Policy

This Privacy Policy (“Policy”) describes the manner in which Dr. Treat, Inc. (together with its affiliates, “Dr. Treat”, “we,” or “us”) and our website at https://drtreat.com (the “Site”), as well as all related websites, networks, applications, stores, and other services provided by us (collectively, together with the Site, our “Service”) use and collect data from individuals. This Policy, which is incorporated into and is subject to the Dr. Treat Terms of Service describes the information that we gather from you on the Service, how we use and disclose such information, and the steps we take to protect such information.

If you reside in California, please see the “Your California Privacy Rights” section. Any terms used in the “Rights Regarding the California Consumer Privacy Act (the “CCPA”)” section have the same meaning as defined in Cal. Civ. Code 1798.140.

Information we collect

  • User-provided Information. When you use the Service, we may collect information about you, including your name, email address, mailing address, demographic information, mobile phone number, credit card or other billing information, your date of birth, geographic area, your pet’s health details, pet’s date of birth, weight, size, breed, color, or other such data and preferences and we may link this information with other information about you. You may provide us with information in various ways on the Service. For example, you provide us with information when you register for an account, use the Service, make a purchase on the Service, or send us customer service-related requests.
  • Cookies and Automatically Collected Information. When you use the Service, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your device. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Service. Please review your web browser “Help" file to learn the proper way to modify your cookie settings. Please note that if you delete, or choose not to accept, cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential. Dr. Treat does not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who visit our Site or who use our Service.We may also automatically record certain information from your device by using various types of technology, including “clear gifs" or “web beacons.” This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use the Service, the pages or other content you view or otherwise interact with on the Service, and the dates and times that you visit, access, or use the Service. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message. This information is gathered from all users, and may be connected with other information about you.
  • Third Party Cookies, Web Beacons, and Third Party Buttons. We may display third-party content on the Service, including third-party advertising. Third-party content may use cookies, web beacons, or other mechanisms for obtaining data in connection with your viewing of the third party content on the Service. Additionally, we may implement third party buttons (such as Facebook “like” or “share” buttons) that may function as web beacons even when you do not interact with the button. Information collected through third-party web beacons and buttons is collected directly by these third parties, not by Dr. Treat. Information collected by a third party in this manner is subject to that third party’s own data collection, use, and disclosure policies.
  • Information from Other Sources. We may obtain information from third parties and sources other than the Service, such as our partners and advertisers.

How we use your information

We use information we collect on the Service in a variety of ways in providing the Service and operating our business, including the following:

  • We use the information that we collect on the Service to operate, maintain, enhance and provide all features of the Service; to provide services and information that you request; to respond to comments and questions and otherwise to provide support to users; to provide customized advertisements, content, and information; to process and deliver entries and rewards in connection with promotions that may be offered from time to time on the Service; to understand and analyze the usage trends and preferences of our users; to improve the Service; and to develop new products, services, features, and functionality.
  • Improve, personalize, and expand our websteWe may use your email address or other information we collect to contact you for administrative purposes such as customer service or to send communications, including updates on promotions and events, relating to products and services offered by us and by third parties. We may use your phone number to text you reminders.
  • Understand and analyze how you use our websteWe may use cookies and automatically collected information to: (i) personalize our Service, such as remembering information about you so that you will not have to re-enter it during your visit or the next time you visit the Service; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of the Service and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on the Service.

When We Disclose Information. Except as described in this Policy, we will not disclose information about you that we collect on the Service to third parties without consent. We may disclose information to third parties in the following circumstances:

  • We may share information with our affiliates, including Dr. Treat and any other future subsidiaries and any future additions to the companies owned or operated by us.
  • Any information that you voluntarily choose to include in a publicly accessible area of the Service will be available to anyone who has access to that content, including other users.
  • We work with third party service providers to provide website, application development, hosting, maintenance, and other services for us. These third parties may have access to or process information about you as part of providing those services for us. Generally, we limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such information.
  • We may disclose information about you if required to do so by law or in the good-faith belief that such action is necessary to comply with state and federal laws, in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
  • We also reserve the right to disclose information about you that we believe, in good faith, is appropriate or necessary to: (i) take precautions against liability; (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity; (iii) investigate and defend ourselves against any third-party claims or allegations; (iv) protect the security or integrity of the Service and any facilities or equipment used to make the Service available; or (v) protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.
  • Information about our users may be disclosed and otherwise transferred to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
  • We may make certain aggregated, automatically-collected, or otherwise non-personal information available to third parties for various purposes, including: (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Service.

Cookies and Web Beacons

You may, of course, decline to share certain information with us, in which case we may not be able to provide to you some of the features and functionality of the Service. Our services are meant for legal United States residents only. However, if you are a resident of the European Union, you may update, correct, or delete your account information and preferences at any time by accessing your account preferences page on the Service.

Please note that while any changes you make will be reflected in active user databases within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

If you receive promotional email from us, you may unsubscribe at any time by following the instructions contained within the email. You may also opt out from receiving promotional email from us by sending your request to us by email at help@drtreat.com or by writing to us at the address given at the end of this Policy.

For clarity, “promotional email” refers to commercial advertising by email and does not include administrative email regarding the Service or your ongoing relationship with Dr. Treat. We may allow you to view and modify settings relating to the nature and frequency of communications that you receive from us in user account functionality on the Service.

Please be aware that if you opt out of receiving promotional email from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to ten business days for us to process your request, and you may continue receiving promotional communications from us during that period. Additionally, even after you opt out from receiving promotional communications from us, you will continue to receive administrative messages from us regarding the Service.

Third-Party Services

The Service may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through the Service. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Service. We encourage you to learn about third parties’ privacy and security policies before providing them with information.

Children’s Privacy

Protecting the privacy of young children is especially important. Our Site is a general audience site not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13 without obtaining parental consent.

Data Security

We use certain physical, managerial, and technical safeguards that are designed to improve the integrity and security of information that we collect and maintain. Please be aware that no security measures are perfect or impenetrable. We cannot and do not guarantee that information about you will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

International Visitors

The Service is hosted in the United States and is intended for legal residents of the United States and located within the United States. If you choose to use the Service from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Service. By providing any information, including personal information, on or to the Service, you consent to such transfer, storage, and processing.

Changes and Updates to this Policy

Please revisit this page periodically to stay aware of any changes to this Policy, which we may update from time to time. If we modify this Policy, we will make the revised policy available through the Service and indicate the date of the latest revision. In the event that the modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change. For example, we may send a message to your email address, if we have one on file, or generate a pop-up or similar notification when you access the Service for the first time after such material changes are made. Your continued use of the Service after the revised Policy has become effective indicates that you have read, understood and agreed to the current version of this Policy.

Your California Privacy Rights

Rights Regarding Personal Information Used for Third Party Marketing

Residents of California have the right to request a disclosure describing what types of personal information we have shared with third parties for their direct marketing purposes, and with whom we have shared it, during the preceding calendar year. You may request a copy of that disclosure by contacting us here.

Rights Regarding Do Not Track Signals

Dr. Treat does not respond to Do Not Track (DNT) signals.

Rights Regarding the California Consumer Privacy Act (the “CCPA”)

California law requires businesses to disclose information regarding the rights of California residents pursuant to the CCPA. Any terms defined in the CCPA (Cal. Civ. Code Section 1798.140) have the same meaning when used in this section.

You may request that we disclose to you the following information covering the preceding 12 months:

  • The categories of personal information we have collected about you;
  • The categories of sources from which the personal information was collected;
  • The business or commercial purpose for collecting or selling personal information;
  • The categories of third parties with which we share personal information;
  • The categories of personal information about you that we have sold and the categories of third parties to which the personal information was sold;
  • The categories of personal information about you that we have disclosed for a business purpose and the categories of third parties to which the personal information was disclosed;
  • The specific pieces of personal information we have collected about you.

You may request the disclosure of the information listed above by calling (415) 862-7790 toll free or submitting a request to us at help@drtreat.com Such a request may be referred to as a request to know.

You have the right to request that we delete any personal information about you that we have collected from you, and that we direct any service provider to delete such personal information from its records. Such a request may be referred to as a request to delete. However, pursuant to the CCPA, your information may not be deleted under certain circumstances, including where maintenance of your personal information is necessary to: complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, to provide a good or service that you requested or that is reasonably anticipated within the context of your ongoing business relationship with us, or to otherwise perform a contract between us and you; to detect security incidents, protect against or prosecute fraudulent or illegal activity; to enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us; to comply with a legal obligation; or to otherwise use your information internally in a lawful manner that is compatible with the context in which you provided the information. For more information about these and other situations in which we may not delete your information, please see Cal. Civ. Code Section 1798.105(d).

You may request the disclosure of the information listed above by calling (415)862-7790 toll free or submitting a request to help@drtreat.com. Such a request may be referred to as a request to delete.

When you submit a request to know or a request to delete, we will verify your identity by asking you for your email address or other information we think would allow us to verify your request. We also may use a third party verification provider to verify your identity. For certain requests to know, we may also require you to provide additional information for verification, and to provide a signed declaration under penalty of perjury.

You may use an authorized agent to submit a right to know request or a request to delete. To use an authorized agent, you must provide the agent with written authorization. In addition, you may be required to verify your own identity with us. We may deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf. Such requirements, however, will not apply where you have provided the agent with power of attorney pursuant to Cal. Prob. Code Sections 4000 to 4465.

We share identifier, internet usage, commercial and geolocation data in exchange for advertising services such as ad placement and targeting optimization. We also share this information with our email service provider to send consumer communications. In addition, we disclose consumers’ personal information in connection with receiving third party registration services (e.g. Facebook sign-in capability). Consumers are made aware by third party providers. We do not believe these disclosures of personal information constitute a sale of personal information under the CCPA. We will, however, monitor guidance and changes to the CCPA and re-evaluate our determination as needed.

In the preceding 12 months, we have collected the following categories of personal information about California residents from the following sources and for the following purposes. The CCPA requires that we refer to specific categories of personal information enumerated in the CCPA. We may collect only certain pieces of personal information described in a given category and may not collect certain pieces of personal information described in each category.

Category of Personal Information Collected
Examples of Personal Information Collected
Category of Source of Collection
Business or Commercial Purpose of Collection
Identifiers
Full name, email address, phone number, IP address, device identifier, unique customer ID
  • Created by you
  • Created by us
  • Your devices
  • Analytics tools
  • Your email and social media accounts
  • Business partners and vendors
  • Creating a customer account
  • Offering promotions
  • Marketing
  • Delivering products or services
  • Security and fraud prevention
  • Customer research
Personal information described in Cal. Civ. Code 1798.80(e)
Postal address, clothing size, clothing style preferences, Maternity status
  • Created by you
  • Created by us
  • Your email and social media accounts
  • Business partners and vendors
  • Creating a customer account
  • Offering promotions
  • Marketing
  • Delivering products or services
  • Security and fraud prevention
  • Customer research
Characteristics of protected classifications
Age (Birthday), Maternity status, clothing size, height, weight
  • Created by you
  • Created by us
  • Marketing
  • Delivering products or services
  • Customer research
Commercial information
Transaction and billing history, credit card information, billing address
  • Created by you
  • Created by us
  • Business partners and vendors
  • Delivering products or services
  • Marketing
  • Customer research
  • Quality Assurance
  • Customer Service
Internet or other electronic network activity information
Browsing history, interactions with advertisements, device type, platform (i.e. desktop or mobile), operating system
  • Created by us
  • Your devices
  • Analytics tools
  • Your email and social media accounts
  • Business partners and vendors
  • Marketing
  • Designing products or services
Geolocation data
City, state, zip code, country
  • Created by us
  • Your devices
  • Analytics tools
  • Your email and social media accounts
  • Designing and delivering products or services
  • Marketing
Audio, electronic, visual, thermal, olfactory, or similar information
Audio recordings of customer service calls, Style shares, text reviews, favorite products list, product ratings
  • Created by you
  • Created by us
  • Business partners and vendors
  • Quality Assurance
  • Security and fraud prevention
  • Customer Service
  • Community management
Inferences drawn from any of the information identified
Likelihood to enjoy clothing styles, likelihood to be interested in ads
  • Created by us
  • Your email and social media accounts
  • Designing and delivering products or services
Identifiers
Personal information described in Cal. Civ. Code 1798.80(e)
Characteristics of protected classifications
Commercial information
Biometric Data
Full name, email address, phone number, IP address, device identifier, unique customer ID
Postal address, clothing size, clothing style preferences, Maternity status
Age (Birthday), Maternity status, clothing size, height, weight
Transaction and billing history, credit card information, billing address
Audio recordings of customer service calls
  • Created by you
  • Created by us
  • Your devices
  • Analytics tools
  • Your email and social media accounts
  • Business partners and vendors
  • Created by you
  • Created by us
  • Your email and social media accounts
  • Business partners and vendors
  • Created by you
  • Created by us
  • Created by you
  • Created by us
  • Business partners and vendors
  • Created by us
  • Business partners and vendors
  • Creating a customer account
  • Offering promotions
  • Marketing
  • Delivering products or services
  • Security and fraud prevention
  • Customer research
  • Creating a customer account
  • Offering promotions
  • Marketing
  • Delivering products or services
  • Security and fraud prevention
  • Customer research
  • Marketing
  • Delivering products or services
  • Customer research
  • Delivering products or services
  • Marketing
  • Customer research
  • Quality Assurance
  • Customer Service
  • Quality Assurance
  • Security and fraud prevention
  • Customer Service

In the preceding 12 months, we have disclosed for a business purpose the following categories of personal information about California residents to the following categories of third parties (to the extent the disclosure was made to a third party).

Category of Personal Information Disclosed for a Business Purpose
Category of Third Party to Which Personal Information Disclosed, To The Extent Disclosed To a Third Party
Identifiers
  • Business partners
  • Delivery service providers
  • Marketing partners
  • Financial institutions
Personal information described in Cal. Civ. Code 1798.80(e)
  • Business partners
  • Marketing partners
Commercial information
  • Business partners
  • Delivery service providers
  • Marketing partners
  • Financial institutions
Biometric data
  • Business partners
Internet or other electronic network activity information
  • Business partners
  • Marketing partners
Geolocation data
  • Business partners
  • Marketing partners
Audio, electronic, visual, thermal, olfactory, or similar information
  • Business partners
Inferences drawn from any of the information identified
  • Business partners
  • Marketing partners
Identifiers
Personal information described in Cal. Civ. Code 1798.80(e)
Commercial information
Biometric Data
Internet or other electronic network activity information
Geolocation data
Audio, electronic, visual, thermal, olfactory, or similar information.
Inferences drawn from any of the information identified
  • Business partners
  • Delivery service providers
  • Marketing partners
  • Financial institutions
  • Business partners
  • Marketing partners
  • Business partners
  • Delivery service providers
  • Marketing partners
  • Financial institutions
  • Business partners
  • Business partners
  • Marketing partners
  • Business partners
  • Marketing partners
  • Business partners
  • Business partners
  • Marketing partners

We will not discriminate against you because you exercised any of your rights under this section, including, but not limited to, by:

However, we may charge you a different price or rate, or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to us by your data. In addition, we may offer financial incentives, including payments to you as compensation, for the collection of personal information, the sale of personal information, or the deletion of personal information. We may also offer a different price, rate, level, or quality of goods or services to you if that price or difference is directly related to the value provided to us by your data. We will notify you of such financial incentives. We will enter you into a financial incentive program only if you give us prior opt-in consent which clearly describes the material terms of the financial incentive program, and which may be revoked by you at any time. We will not use financial incentive practices that are unjust, unreasonable, coercive, or usurious in nature.

How to Contact Us

Please contact us with any questions or comments about this Policy, information we have collected or otherwise obtained about you, our use and disclosure practices, or your consent choices by email at help@drtreat.com

Dr. Treat, Inc.
1898 Union Street
San Francisco, CA 94123